The core of effective facilitation is active and empathetic listening.

That's why active listening is the foundation upon which all of the other communication tools and techniques are built!

Watch this video to learn what active listening is, how it differs from the listening we do every day and how it relates to promoting dialogue and effective communication.

With active listening, you build trust, ensure clarity and gain better understanding.

Most importantly, active listening allows discussion participants to feel heard. The power of feeling like someone truly hears is vital for dialogue – or any other meaningful human communication. This makes active listening a tool that’s worth practising over and over again.